Refund policy

LM DESIGN HAUS RETURN & REFUND POLICY

All custom orders, made-to-order items, special orders, final sale items, floor samples, and items purchased with special pricing or discounts are final sale and are not eligible for return, refund, cancellation, or exchange.

Because many of our pieces are sourced directly from selected vendors, return eligibility depends on each vendor’s individual return policy. If a vendor accepts a return, LM Design Haus may review the request and, if approved, assist with the return process.

Approved returns may be subject to vendor restocking fees, shipping fees, handling fees, and any additional costs associated with the return. These fees are the responsibility of the client and will be deducted from any approved refund.

Items must be returned in their original condition, unused, undamaged, and with all original packaging. LM Design Haus reserves the right to deny any return if the item is damaged, used, altered, installed, assembled, or not returned in acceptable condition.

Delivery, shipping, installation, storage, and service fees are non-refundable.

Any return request must be submitted in writing to info@lmdesignhaus.com within 48 hours of receiving the item. Approval is not guaranteed and will depend on the item type, vendor policy, and condition of the merchandise.